Why a broker shows as «Frozen»
Each plan keeps a number of brokers up to date. If you have more, the others become «Frozen»: they are kept with their data but stop updating.
Step by step
- If this happens, you will see a notice at the top. Click Choose broker.
- Tick the brokers you want to keep up to date and click Confirm choice.
- That choice stays fixed while you remain on that plan.
What you will see
- Frozen ones carry the Frozen tag and show up in Positions, in the Frozen by your plan group, with their values from the day they froze.
- They do not count in totals, performance, dividends, calendar, alerts or reports. Nothing is deleted.
Common problems and questions
- How do I unfreeze them?
- Upgrade your plan: everything updates again. See Plans.
- My key connection stopped syncing.
- If your plan does not include key connections, you can keep uploading statements for your active broker.
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Asterholm is a read-only portfolio viewer. Nothing in this guide is financial advice.